一次性
disposable
餐饮服务只能一次使用，当场享受，不论是到店用餐还是外送，一次就餐对应着一次服务。当本次就餐结束后，餐饮服务自然终止。
The catering service can only be used once and enjoyed on the spot. Whether it is dining in the store or delivery, one meal corresponds to one service. When the meal is over, the catering service will be terminated naturally.
无形性
Intangibility
餐饮业在服务效用上有无形性，它不同于水果、蔬菜等有形产品，公从色泽、大小、形状等就能判别其质量好坏。餐饮服务只能通过就餐客人购买、消费、享受服务之后所得到的亲身感受来评价其好坏。
Catering industry has intangibility in service effectiveness. It is different from tangible products such as fruits and vegetables. Its quality can be judged from its color, size and shape. Catering service can only be evaluated by the personal experience of diners after purchasing, consuming and enjoying the service.
差异性
Difference
餐饮服务的差异性一方面是指餐饮服务是由餐饮部门工作人员通过手工劳动来完成的，而每位工作人员由于年龄、性别、性格、素质和文化程度等方面的不同，他们为客人提供的餐饮服务也不尽相同，另一方面，同一服务员在不同的场合，不同的时间，或面对不同的客人，其服务态度和服务方式也会有一定的差异。
On the one hand, the difference of catering services refers to that catering services are completed by the staff of the catering department through manual labor, and each staff member provides different catering services for guests due to different age, gender, personality, quality and educational level. On the other hand, the same waiter is on different occasions and at different times, Or facing different guests, their service attitude and service methods will also be different.
直接性
Directness
一般的工农业产品生产出来后，大都要经过多个流通环节，才能达到消费者手中。如果产品在出厂前质量检验不合格，可以返工，在商店里你认为不满意的商品可以不去问津，而餐饮产品则不同。它的生产、销售，消费几乎是同步进行的，因而生产者与消费者之间是当面服务，当面消
After the general industrial and agricultural products are produced, they can reach the hands of consumers through multiple circulation links. If the products fail to pass the quality inspection before leaving the factory, they can be reworked. In the store, you can not pay attention to the goods you think you are dissatisfied with, but the catering products are different. Its production, sales and consumption are almost synchronous, so there is face-to-face service and consumption between producers and consumers
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